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RESERVATION HUB SERVICES
PRIVACY POLICY
INTRODUCTION
This Privacy Policy constitutes a part of the Reservation Hub Services’s Terms of Use. The terms used in this Privacy Policy shall have the same meanings as in the Terms and Conditions (“T’s & C’s”) except as otherwise provided herein.
This Privacy Policy explains how Reservation Hub Services collects, uses, processes, discloses, shares, transfers, and protects personal information obtained through Reservation Hub Services’ websites, events, seminars, retreats, and/or workshops. The terms “we,” “us,” and “our” refer to Reservation Hub Services (Pty) Ltd.
When we ask for certain personal information from users, it is because we are required by applicable laws or government orders to collect such information or because it is relevant for our specified purposes and provision of our services.
Please carefully read the full content of this Privacy Policy. When visiting any one of the Websites, or making use of any other Reservation Hub Services Services and Platform(s), regardless of whether or not you register for a turnkeypartnerships.com / turnkeypropertystrategies.com / turnkeyproperties.management / events.turnkeypropertystrategies.com / webinars.turnkeypropertystrategies.com Account, you acknowledge, understand, and consent to all clauses described in this Privacy Policy. We will not use your personal information for any purpose not covered in this Privacy Policy or the T’s & C’s without prior notification to you and your consent. We will not share your personal information without your consent or for any other purpose not covered by this Policy.
The latest Privacy Policy incorporates the updated elements from the Protection of Personal Information Act 4 of 2013 (“POPI” or “POPIA”) and includes amendments from the 2025 POPIA Regulation update, ensuring alignment with both South African and international data protection standards such as the General Data Protection Regulation (GDPR).
DEFINITIONS
“Account / Reservation Hub Services Account” means a User’s account created on any one of the Platforms.
“Reservation Hub Services” or “the Company” means Reservation Hub Services (Pty) Ltd, a private company incorporated under the laws of the Republic of South Africa, with registration number 2022/574462/07 and registered address at 42 Keerom Street, Cape Town, South Africa.
“Personal Information” means personal information as defined in the Protection of Personal Information Act 4 of 2013, including but not limited to information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.
“Platform” means the Website, any email addresses associated to the Website, and/or any other platform associated with the provision of the Services by Reservation Hub Services.
“Processing” means any operation or activity concerning personal information as defined in POPIA.
“Services” means the provision of the Products and Content by Reservation Hub Services to you as defined in the Terms and Conditions.
“Third-party Applications” means applications and websites by third-party service providers that Reservation Hub Services uses in order to deliver services and products to its clients.
“User Data” means data inputted by you, or by us on your behalf, for the purposes of using the Services or facilitating your use of the services, which may include your Personal Information.
“Website” means reservationhub.services or any other URL owned or controlled by Reservation Hub Services that connects it to the public.
CONSENT
By creating a Reservation Hub Services Account and/or using any of the Platforms or Services, submitting contact forms, questionnaires, or email correspondence with Reservation Hub Services, you consent to our processing of your Personal Information and User Data as required for the provision of Services, including as described in this Policy.
In accordance with the 2025 POPIA amendments, consent may now be obtained in writing, via email, SMS, WhatsApp, or through recorded verbal communication (e.g., telephone). All such records will be securely stored and made available upon request by the Information Regulator.
You may withdraw your consent at any time by notifying us at support@reservationhub.services. Withdrawal may limit or prevent access to certain services.
We may store your information outside of South Africa. By using our Services, you consent to such transfer, and we ensure equivalent data protection standards are applied. We also use third-party service providers; by using our Services, you consent to this.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes without your consent.
INFORMATION WE COLLECT
We will keep all information collected from you confidential and will not share it with third parties without your consent.
When you create an account or engage with our Services, we may collect your:
Name and surname
Email address/es
Address (for shipping or verification)
Phone number
Date of birth
Other information necessary for specific services, including details related to occupation, medical background, belief systems, or family life (if voluntarily provided in questionnaires).
We may collect device and usage data, such as:
Access time and date
Device type, IP address, OS, browser
GPS or WLAN identifiers
Network operator information
This information ensures compatibility and helps us secure and optimise our systems.
We collect information related to your transactions for service improvement, fraud prevention, and legal compliance.
Communication Information:
Financial Information:
HOW WE USE THE INFORMATION WE COLLECT
We use your information to:
Deliver and maintain our Services
Improve user experience
Prevent fraud and ensure security
Fulfil legal and regulatory obligations
Communicate with you
Analyse system performance for improvement
Enforce our T’s & C’s
We may share information with verified third-party service providers (cloud, analytics, or compliance partners) as necessary to provide or enhance Services.
MARKETING
We provide all users the option to unsubscribe from marketing or promotional materials at any time.
We will only send marketing communications with your explicit written or recorded consent (as per Regulation 6, 2025). You may withdraw consent or object via email, SMS, or WhatsApp at any time.
ADVERTISING
You grant the Company permission to process your personal information for advertising purposes only with prior notification and express consent.
If your information is used for advertising, we will:
Notify you beforehand,
Record the purpose and the date of use,
Retain this record for at least one year, and
Delete any information that becomes obsolete.
All advertising use will comply with the amended POPIA requirements.
HOW WE STORE AND PROTECT USER DATA
We use reasonable security measures to ensure that your information is not lost, abused, or altered.
Physical Measures:
Electronic Measures:
Management Measures:
Technical Measures:
DISCLAIMER & USER OBLIGATIONS
While we take reasonable measures to safeguard your data, we cannot guarantee absolute security.
We will notify you as soon as reasonably practicable of any breach, loss, or damage to your Personal Information.
You are responsible for ensuring your data is accurate and for maintaining your account security.
We are not liable for any loss due to inaccurate information, phishing, viruses, or third-party breaches beyond our control.
In accordance with Regulation 13 (2025), the Information Regulator may issue administrative fines payable in instalments. We comply fully with all data protection obligations to prevent any contraventions.
RECORD RETENTION
We retain your records for five years after account closure unless otherwise required by law, after which data will be destroyed or anonymised.
TRANSFERS OF PERSONAL INFORMATION
We may transfer data outside South Africa for storage or analysis, ensuring equivalent security standards and confidentiality obligations are upheld in compliance with POPIA.
COOKIES
What Are Cookies?
How Do We Use Cookies?
We use cookies to:
Keep you signed in
Analyse performance
Optimise marketing and advertising
Types of Cookies:
Functional Cookies – Remember user settings
Marketing Cookies – Track engagement for analytics
Managing Cookies:
YOUR DATA PROTECTION RIGHTS
You have the right to:
Access your personal data
Correct or complete inaccurate information
Request deletion of data (“right to be forgotten”)
Restrict processing of your data
Object to certain processing or direct marketing
Be notified in case of a data breach
UPDATES TO DATA SUBJECT RIGHTS (2025 AMENDMENTS)
In line with the POPIA Regulation Amendments (effective 17 April 2025):
You may object to processing or request corrections/deletion via email, WhatsApp, SMS, or telephone (recorded).
These requests are free of charge.
You will receive a written response within 30 days.
You may submit complaints directly to the Information Regulator via info@turnkeypartnerships.com or through their official online complaint system.
PRIVACY POLICIES OF OTHER WEBSITES
If you visit third-party links or partner websites via our Platforms, you must agree to and abide by their separate privacy policies. We are not responsible for their content or practices.
CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time to comply with new laws or reflect changes in our data practices. Updated versions will be published on our Website. Continued use of our Services indicates acceptance of the updated Policy.
DISPUTE RESOLUTION
Any disputes related to this Privacy Policy will be addressed in accordance with the Dispute Resolution clause of our Terms and Conditions.
CONTACT US
We are committed to protecting your privacy and respecting your rights under POPIA.
📧 info@reservationhub.services
For formal complaints, you may contact the Information Regulator of South Africa: